His research interests include issues of performance evaluation and benchmarking, supply chain design and efficiency, and Data Envelopment Analysis. For a free version of DEA Excel Solver, please visit Joe Zhu is Associated Professor of Operations, Department of Management at Worcester Polytechnic Institute, Worcester, MA. With the capacity of Excel Solver, the DEA Excel Solver can deal with large sized performance evaluation tasks. The DEA Excel Solver does not set limit on the number of units, inputs or outputs. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational efficiency issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, e-business, public services and many other industries. This DEA Excel Solver is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches, which include more than 150 different DEA models. This book also provides easy-to-use DEA software - DEA Excel Solver. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective. This book introduces DEA as a multiple-measure performance evaluation and benchmarking tool.

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